影響外籍人士在台灣初次就醫之因素

隨著臺灣的外籍人士不斷的增加，伴隨而來許多社會的問題，其中生病的狀況也是眾多問題當中的其中之一，也是迫切需要去被解決的一項課題，不論是從醫護人員的角度，又或是病人的角度，兩邊同時都要被兼顧到，故有良好的醫病溝通就顯得相當重要。本研究主要探討影響外籍人士在台灣初次就醫的因素。　　本研究採用深入訪談法收集研究資料，使用質性分析方法分析研究資料。本研究共訪談15位在臺灣非本國籍的民眾，訪談時間自109年05月23日 至 109年06月10日截止。研究結果發現影響外籍人士在台灣初次就醫的因素包含：資訊來源管道(包含網路、同事、同學、朋友、同鄉)、溝通問題(語言、專業術語、醫病溝通)、心理壓力(醫護人員親切度、醫師權威、就醫環境的熟悉度)與就醫選擇等因素(距離、醫療保險與費用、專業度、醫護人員親切度等)。建議醫院管理者應該要強化網路就醫資訊，整合相關社區醫療群，並改善就醫過程語言溝通等問題以提升就醫滿意度。

According to the increasing number of foreigners in Taiwan, it causes several social problems which also including sickness. It is also an issue that needs to be solves immediately. No matter what perspective we choose to think from, we have to take care of both of them. Therefore, it is important having good communication between doctors and patients, so a researchable subject arises: The Correlation Factors That Influencing Foreigners' First Medical Treatment in TaiwanThis article will adopt in-depth interview, and use qualitative research to analyze the data. This research had totally interviewed 15 foreigners in Taiwan, and the interview time was from May 23, 2020 to June 10, 2020. The result found that the correlation factors that influencing foreigners' first medical treatment in Taiwan include: Intimacy of medical staffs, department and procedure issues, communication between doctors and patients, and the location of hospitals, etc. It is recommended that hospital administrators should improve medical information on the internet, family doctor integrated delivery system, language communication during medical treatment and the other things to increase medical satisfaction.