李宜昌Yi-Chang Li李麗淑Lee-Shu Li醫療產業科技管理學系2026-10-059999-12-3120202020-07-03https://handle.ncl.edu.tw/11296/vdpn7bhttps://scholars.csmu.edu.tw/handle/123456789/20326對身處於急診第一線照護的護理人員來說，他們除了在臨床工作上，要面對並處理臨床工作上各式各樣攸關生死的高壓事件之外，高強度的情緒勞務付出，以及層出不窮的糾紛抱怨與暴力事件，讓許多優秀的急診護理人員紛紛退場，或是流動率居高不下。因此我們必須重視並關切人員的狀況以努力提升其留任意願。本研究之主旨乃在於針對急診護理人員進行情緒勞務、工作倦怠、身心健康與留任意願之間的相關性探討。 經參閱眾多文獻後，匯編了一份有關情緒勞務、工作倦怠、身心健康與留任意願的問卷量表，並針對中部地區各醫院之急診室護理人員發出問卷調查，最後回收了共124份有效問卷，接著加以研究並進行後續分析。 本次研究結果顯示人口統計變項中之擁有子女數，對於急診護理人員之身心健康與留任意願存在著顯著相關性。情緒勞務則對於工作倦怠及身心健康均有顯著相關性；工作倦怠對於身心健康具有顯著相關性；身心健康與留任意願亦具有顯著相關性；情緒勞務與留任意願並無顯著相關性存在；工作倦怠對於留任意願雖有相關性但並不顯著，顯示急診護理人員雖有情緒勞務負荷、工作倦怠感存在，但不至於影響其留任意願。 本研究結果能夠提供院方與急診護理主管相關資訊，使其關心與正視基層急診護理人員之情緒勞務負荷、工作倦怠、身心健康與留任意願等影響因素，以作為單位管理與任用人才之參考。For those Nursing staff who are in the frontline of emergency care, in addition to dealing with the life-and-death situations involving in clinical work, they have to cope with a high degree of emotional labor and endless disputes and violence. In that way, many excellent emergency care workers have to retire from the work prematurely or maintain a high turnover rate on the frontline. Therefore it is necessary to pay serious attention to appreciating the work status of the personnel and work hard to keep personnel stable on the job. This research mainly focuses on discussing the correlations between emotional care, job burnout, physical and mental health, and retention willingness on frontline for emergency care workers. After referring to literatures, we have compiled a questionnaire inquiring of emergency care worker about their emotional labor, job burnout, physical and mental health, and retention willingness. Overall, total of 124 valid questionnaires were recalled from emergency care nurses from many hospitals in the central region of Taiwan for research and subsequent analysis. The result of this study shows that the number of children amongst the demographic variables has a significant correlation with the physical and mental health of emergency nurses as well as their retention willingness. Emotional labor has a significant correlation with job burnout and physical and mental health; job burnout has a significant correlation with mental and physical health ; physical and mental health has a significant correlation with retention willingness. There is no significant correlation between emotional labor and retention willingness, indicating that although emergency nurses have emotional labor load and job burnout, it does not affect their retention willingness to that degree. The result of this study serves to provide emergency care unit supervisors with relevant informations on the emotional labor load, job burnout, physical and mental health, and retention willingness on the part of frontline emergency care staff, as a reference for units supervisors on the management and appointment of personnel.情緒勞務工作倦怠身心健康留任意願emotional laborjob burnoutphysical and mental healthretention willingnessthesis